Delivery & Pickup

Free delivery from €39 in Belgium and the Netherlands. Check other zones here.
Pick up at Swann = extra savings!

📦 Pickup

If you choose pickup, you'll automatically receive a small discount in your shopping cart! This way, we avoid transport and packaging waste together.
Let us know in advance when you'll be there, and we'll be ready for you.

Pickup address:
Swann
Rietstraat 33
3990 Kleine-Brogel (Peer) – Belgium
https://swann.eu/en/contact

🚚 Parcel service

We ship via Bpost, PostNL, or GLS.
The chosen carrier depends on the size and weight of the package and our experience with deliveries to your destination.

💳 Shipping costs

The shipping costs depend on the destination. In most cases, we cover a large portion of these costs.
The exact shipping costs are automatically calculated in your shopping cart before you confirm your order, so you'll never encounter any surprises.
The shipping costs shown are exclusive of VAT. The VAT on shipping costs is calculated based on the lowest VAT percentage of the goods in your shopping cart.

Zone 0: Belgium, Netherlands
Zone 1: Austria, Denmark (excl. Faroe Islands and Greenland), France, Germany, Luxemburg
Zone 2: Finland, Ireland, Italy (excl. San Marino and Vatican City), Poland, Portugal, Spain (excl. Canary Islands), Sweden
Zone 3: Bulgaria, Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia
Zone 4: United Kingdom, Balearic Islands (Spain), Channel Islands (United Kingdom), Corsica (France), Gibraltar (United Kingdom), Monaco
Zone 5: Albania, Andorra, Azores (Portugal), Belarus, Bosnia and Herzegovina, Canary Islands (Spain), Cyprus, Faroe Islands (Denmark), Greece, Greenland, Iceland, Kosovo (Serbia), Liechtenstein, Macedonia, Madeira (Portugal), Malta, Moldavia, Montenegro, Norway, San Marino, Serbia, Switzerland, Turkey, Ukraine, Vatican City
Zone 6: USA, Algeria, Egypt, Israel, Jordan, Morocco, Syria, Tunisia
Zone 7: Rest of world, Ceuta-Spain, Melilla-Spain

Note: Do you live on a remote or difficult-to-reach island? Then Zone 7 applies, or it's best to contact us in advance.

Shipping options EU + Worldwide

• Home or office delivery.
(https://www.bpost.be/en, https://gls-group.eu or https://www.postnl.nl/en)

• GLS ParcelShop
Please enter "GLS ParcelShop" + address in the delivery address.
Search GLS ParcelShop Worldwide: https://gls-group.com/GROUP/en/depot-parcelshop-search

Shipping Options Belgium

• Home or office delivery.

• Bpost parcel locker or collection point.
Please enter "Parcel locker" + address or "Post office/collection point" + address in the delivery address.
Find a Bpost address: https://www.bpost.be/en or https://www.bpost.be/en/points-of-sale 

• GLS ParcelShop
Please enter "GLS ParcelShop" + address in the delivery address.
Find GLS ParcelShop Belgium: https://gls-group.eu/BE/en/depot-parcelshop

Shipping Options Netherlands

• Home or office delivery.

• PostNL post office/collection point.
Please enter "Collection point" + shipping address in the delivery address field.
Find a PostNL address: https://www.postnl.nl/en/locationfinder 

• GLS ParcelShop
Please enter "GLS ParcelShop" + address in the delivery address field.
Search GLS ParcelShop Netherlands: https://gls-group.com/NL/en/receiving/pickup-at-parcelshop

Deliveries outside the EU

Import duties and local taxes may apply for countries outside the EU.
In many cases, there are no additional costs, but you may have to pay import duties or VAT upon arrival of the shipment. These costs are always the customer's responsibility.

If you have special shipping requests, please feel free to contact us so we can propose a suitable solution.

Shipping times and inventory

As soon as we receive your payment, we will package your order the same day or within one business day and ship it to the address you provided. This way, you will receive your purchase quickly.
Payment processing times depend on your bank. We can accept instant transfers. Payments via PayPal or MultiSafePay are almost always processed immediately.

Delivery times (indicative):
• Belgium: usually 24–48 hours
• Europe: usually 48–96 hours

You will receive a tracking number from us so you can track your package online.

We almost always have all products in stock.
Is an item exceptionally unavailable? We'll quickly reorder and delivery may take 24–48 hours longer, or we'll inform you.

Not at home upon delivery

Are you not at home? The driver will usually try to deliver your package to a neighbor.
If this isn't possible, you'll receive a message and your package will be taken to a collection point.

After a second attempt or a storage period of approximately 9 business days, the package will be returned to us.

You can also specify a different delivery address in your shopping cart, for example, your work address or a collection point.

Damage

If there is visible damage, you can ask the driver to wait while you check the contents.

Is there any transport damage? Refuse the delivery. The carrier will take the package back, and we will provide a suitable solution.
In that case, please inform us as soon as possible.

Returns

Do you want to cancel a purchase? Please contact us first.

Because we sell nutritional supplements, among other things, these cannot be returned. We must be able to guarantee that products have been stored correctly and are not contaminated, which is no longer possible once they leave our inventory.

In exceptional circumstances where a return is permitted:

• You are responsible for the return costs (unless it is our fault).
• The goods must be returned in their original condition and packaging.
• The packaging must be suitable for resale.
• You are responsible for ensuring the correct return shipment.

Because we cover a significant portion of the shipping and packaging costs, 80% of the purchase price will be refunded.

Returns are only accepted within 14 days of delivery.